Most incompetent and deceitful agency I have encountered in 18 years of renting. They resort to lies to squeeze a penny out of you. Disgusting lack of standards.

Terrible company. Disregard all of the good reviews because clearly the company is deleting the many terrible reviews they will be receiving. Belvoir is an awful company, they do not care about their customers/clients, provide close to zero customer service support and ignore all issues and problems you have with a property you are renting from then. They are extremely rude on the phone and I wish I could give 0 stars instead of 1. Can’t wait to get as far from this company as possible. The lease can’t end quick enough! Awful property condition and they do absolutely nothing about it, they hide things from you when you view a property and then do absolutely nothing once the lease is legally active. They can’t even contact a landlord regarding serious issues! Just seriously avoid this company at all costs, the lady conducting our viewing couldn’t even get off her phone for 5 minutes to show us around properly! That should’ve been enough of a red flag for us to avoid. Mistake we will never make again!

They don't deserve one star, I do not recommend them to any landlords, my house was left with terrible damage, they have been useless, maybe they are fine if the tenants are well behaved and they don't have to do much, happily taking their cut of the rent but not so happy to do a proper job.

ABSOLUTELY USELESS - NEVER,

ABSOLUTELY USELESS - NEVER, EVER USE THIS AGENT IF YOU ARE A LANDLORD! I have a newly renovated student let which has always been very easy to fill with tenants, even though I live outside of Cheltenham, I had had the house full for 10-12 months year on year without fail by just putting an ad up in easyroommate website. I then mistakenly gave it to Belvoir to manage, what a huge and costly mistake that was! I gave the house to them to manage in January which was at the time tenanted until the end of June. Come the 1st of July, the old tenants moved out but Belvoir had not found any new ones. Come 1st September, when students were starting uni, Belvoir still had found absolutely no one. In the end, I had to put ads up myself to find tenants who I then sent to Belvoir to be shown around my house because they're 'marketing' was apparently completely non-existant. It was a nightmare, I had to rent each room out individually in the end and didn't fill the house until the following January, I estimated they cost me around £6000 in lost rent, not to mention the stress of the whole thing. After that I went back to managing the place myself even though I live 200 miles away because it was actually far easier and much less stressful than leaving it to Belvoir. STAY CLEAR!

Avoid Belvoir, they have this

Avoid Belvoir, they have this rolling contract booby trap which they can't even explain what is the benefit to landlords. When they want something, they are very efficient. When you request something, if they don't like it, they delay to respond and ignore your questions. You must avoid them like a plague! Until they practice the business properly.

Belvoir are completely

Belvoir are completely useless. Actually they are less than useless! Staff members are rude! Maintenance are incredibly slow and inefficient when it comes to getting even the smallest jobs done. I have been living in my property for about a year now which I have been renting through Belvoir and am very pleased to be moving out this weekend!! Do NOT recommend!!

Please Please avoid

Please Please avoid Belvior!! After buying a band new property which I did not intend to live in I went through Belvior Cheltenham to manage it for me. Big mistake! After 6 years I decided to move back into the property and ask them to remove the tenant for me. This could not even be done right the tenant was a week late on moving out and when he did my god did he leave it in a state for us (rubbish everywhere, presents left in the toilet the list is endless) I rang Belvior to come out and look at the property to which the response was take photographs. After further investigation of the property it was apparent that the tenant was aloud to leave without a member of the Belvior team to come and inspect the property (this was later confirmed that they indeed did not inspect the property) we have had to pay for the cleaning of the property plus re-plaster/paint and lay new flooring! I can only assume that the comments below that are positive have to be written from members of the Belvior team!