I had a 2 year lease of a property in Danbury via bond. 8 weeks after notifying them of my intention to end the tenancy and 2 weeks after vacating I am still awaiting my deposit back. I sensed this would be an issue before moving out and spoke to Steve who absolutely assured me that fair wear and tear would be exactly that - the kind of items you might expect to occur over the course of two years. The landlords only costs in those 2 years were to replace the condemned dishwasher and a leaking tap. Yet now bond are working in favour of the landlord to ensure I don’t get my full deposit back, citing things like a hand mark on the ceiling in the lounge, “dust” (I had been out of the property for 2 weeks prior to the inventory inspection) and furniture marks in the carpet (yes after 2 years sofas leave footmarks!). They present a good professional game but ultimately these people are no different to the average estate agency / Lettings agency - looking to rip off tenants, refusing to be reasonable, failing to show any kind of human instinct, instead hiding behind the small print. I got one email from Steve saying “I will not discuss this matter” despite it being a perfectly reasonable request for discussion. We did discuss in the end but unfortunately for me he adopted full on charm mode and duped me into thinking maybe they won’t actually try and fleece me for my deposit. But now they have. I’m still waiting to hear from them. Attached are pictures of the house in the mint condition I left it. Carpets professionally cleaned (Doug Holliday I will give you 5 stars mate), cleaned top to bottom, garden immaculate. But no, it’s not good enough. These people need to be held to account and tenants should have more rights, for example a pre-vacating inspection to identify issues that must be put right before you get deposit back. But with Bond it’s “no - once we have inspected you leave and we get our contractors in at your cost”. They they move new tenants in without actually doing the clean or any of the work. Daylight robbery. I would be very careful trusting Bond. Very careful.