Dear Customer, I was very disappointed to hear that your recent experience with our Lettings Department did not reach your satisfaction and that you felt that we value some clients more than others. I have concluded a full investigation of this matter this morning and I would be more than happy to discuss the matter with you and would ask that you contact me directly. I also noted in your communications that you required a video viewing of the rental property you were enquiring about. I can confirm that at the present time this is not a service that we receive demand for but can assure you that we will keep the matter under review. Kind Regards Steve Wiggins, ANAEA Director 24th August 2022 We take all customer feedback very seriously and I am surprised following my request that you have not got in contact with me to discuss the matter further. I would therefore urge you to get in contact with me so that I can look into your grievance and hopefully resolve this matter to your satisfaction. If you posted this review against the wrong company then I would kindly request that your review is withdrawn or that you notify Google of the error so that they can arrange to remove it. Many thanks