Hi Cara, Thank you for taking the time to post your 5 star award for the team at our Braintree office and in particular Eleanor and Nick, your main points of contact. The team are all dedicated to providing the best possible customer care and will ensure they keep in touch regularly, guiding and supporting from the first point of contact. They work proactively and will do everything within their power to progress a transaction through to exchange and completion. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager