Balgores We were very excited to use Balgores as the initial sales pitch was very confident and promising, we loved the energy of the valuer. However due to a variety of reasons we didn’t feel we got the service level we expected. The point of contact we had built a relationship with and absolutely loved unfortunately was away a couple times during our 2 months with Balgores, and the new point of contact during their absences failed to deliver the same care and communication, or gain our confidence. We had to make contact the day before showings to find out who would be showing our house, when they’d come for keys etc. Another time they had booked in a Sunday viewing and it was only when we queried on the Friday before who would be coming to show did they realise that there was a showing booked and that they didn’t work Sundays so couldn’t do it. We had a lower than anticipated number of viewings initially and reduced our price on Balgores advice within the first month. When viewings didn’t pick up much and we queried what else we could we do to help get people through the door were told the market doesn’t lie and all they could recommend was reducing the price further. We had a few viewings cancelled (fairly standard) but one in particular that irritated us; the viewer had to amend booking due to work, but Balgores couldn’t accommodate their requested rearranged time. We told Balgores that if needed and able we could show it ourselves (which we had done on the Sunday viewing) to help and their response was that they’d wait to hear back from the interested party. Balgores didn’t follow up with them until we queried 3/4days later, but by this point they’d offered on another house. To sum up our experience we felt like we were just a number to Balgores and when it wasn’t an immediate easy sale their only answer was to continually drop price. When we said we weren’t willing to a second time they were kind enough to let us out of contract a couple weeks early. Had our original point of contact with the company not been away so much I think things would have been different. Unlucky timing for us, and have now moved to a smaller company.