Emmanuel, we are sorry that you missed out on your chosen room, but we believe your review does not reflect the situation fairly. Our process, once a property has been viewed, is designed to be transparent and fair to all applicants. The London rental market is extremely competitive, and it is common for a property or room to receive multiple sometimes dozens of offers after block viewings. Ultimately, the landlord has the right to choose the tenant, and this is often based on a combination of the rental amount offered and the suitability of the applicant. As you were unsuccessful with this room, we suggested alternative options that might meet your needs as a gesture of goodwill.