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Balgores

A selection of reviews/testimonials by highest rating
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1.00 /5

I listed my house for sale in January this year. The agent I used suggested modern auction as I had no upward chain. All paperwork for the auctioneer and solicitor were completed within 24hrs. In less than 2 weeks the auctioneer (Liam Barker) rings me asking me to consider dropping my price by 10k. I refused and this didn’t go down to well with him. Over the next few weeks communication was sparse. Every call was him telling me I need to reduce my price. No communication from the estate agent. When I did agree to reduce the house price nothing happened as I would not reduce by the price he wanted. Whose house is this ? Never sure when I live in the East Midlands area why I’m given to Northumberland ? The minute my 3 month period was up he comes back to me with a suggestion of transferring to the London branch. I continued stating via email that I’ve had enough and I’m not continuing with this. Suddenly communication stops . I. State again we are finished and I want my house removed from Rightmove . The reply to this is that this is the first he knows of it ! I forward all emails again to Liam who tells me he never received them, yet he’s responding! Interesting. I do not recommend I AM SOLD. I certainly do not recommend the process or the auctioneer. What a complete waste of time. Please be very careful about this method of selling, despite all the talk it’s definitely not worth the aggravation and no one is completely trustworthy or honest. Would give zero stars if I could.

Reply from agent

Hi Stephanie, We’re really sorry to read how frustrated and disappointed you’ve been with your experience. We completely understand how upsetting it must have been to feel unheard and unsupported throughout what should have been a collaborative process. Communication is such an important part of any property sale, so we’re sorry to hear that you felt this was lacking and that the discussions around pricing and next steps left you feeling uncomfortable and frustrated. We appreciate you taking the time to share such detailed feedback, as experiences like this are something we take seriously and use to review how we support customers throughout the process. Please do contact us directly at experience@iamproperty.com for us to investigate further. Kind Regards Customer Experience Team

Contact details
Sales Phone:

01245 492424

Sales Email:

sales@balgoreslow.com

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Unknown

Address

2 Tindal Square, Chelmsford, Essex, CM1 1EH, South East, UK, CM1

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