Hi Lee, We’re really sorry to hear how frustrated and disappointed you’ve been with your experience. We completely understand how upsetting it is when you feel communication has been poor and expectations haven’t been met. This is not the level of service we aim to provide, and we appreciate you taking the time to share your feedback. Comments like this are taken seriously and reviewed internally. We would welcome the opportunity to discuss your experience further and look into the issues you’ve raised. Please contact us at experience@iamproperty.com Kind Regards Customer Experience Team