A shame to receive this review Ed. Given the many 5 star reviews from tenants saying how well they have been treated throughout the whole process?? But strictly dealing with facts: I agree with the 1st paragraph, we had no issues. You received one email from me which evidenced a lack of cleaning on exit. It did contain the comment that I was disappointed as you were given the allowance of two extra days free of rent charges to complete cleaning as you requested. No threats to take your deposit away were made. Just the note that cleaning charges would apply to correct the condition you left the flat in. That would not amount to your full deposit, just the fair and appropriate costs. You claimed you couldn't see through the oven glass when you took the property on and when I sent you another copy of your check in report that had time and date stamped pictorial evidence of the sparklingly clean glass and professionally cleaned oven - then you decide to post this review. That's a shame.