This company went from being the best to a total SCAM. App and device was working perfectly, then they forced me to use a new App. The device stopped working, now they are asking me to buy a new device after they broke it. Device is less than 2 years old and the old app is no longer available.

Very slow in coming forward 😴 …

We bought one Airthings Corentium radon detector in 2021 and another one several months ago in 2022. They both are placed at my living room side-by-side. One Corentium radon detector measured radon level above 3 pCi/L constantly and sometimes above 4 pCi/L when heater has been turned on; however, the other Corentium detector measured radon level always below 2 pCi/L. The difference between the two meters is in the level of 1.5pCi/L apart. One Airthings radon detector is telling us the radon level is too high in the house and I need a mitigation system installed (which could cost thousands of dollars), while the other Airthings radon detector is telling us it is perfectly fine and no action will be needed. I have contacted Airthings Customer Care about the problem with their radon detectors, and what is the confident level of their product qualities. After weeks of back and forth of correspondences, they were not able to provide me with an answer or solution, rather they recommended me to buy professional grade radon detectors. I rate the Corentium radon detectors very poorly. They are useless. Don't waste your money.

Incredibly disappointed as the purchase of a property was not completed due to the poor communication and difficulty with the agent responsible for selling the property. Heather did not respond to emails nor communicate despite assuring she would. Hence it took them over a month to even realise I had pulled out of the sale as she had not responded to the issues I had raised prior. I felt that this was incredibly unprofessional and deterred a potential purchase.

I ordered from Airthings in 2020 via the German website. The goods were then shipped from Norway and got stuck in customs due to incorrect information. I contacted Airthings several times by email to try to find a solution... only excuses and stories... over 9 MONTHS later, I received a refund via credit card without any comment. I never received the ordered devices. Completely baffled...

The way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?

Require lots of chasing, give incorrect/misleading information

I am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.

Poor Customer service and Radon detector does not read correctly. I had 2 lab test that read 5.1 & 5.9 pCI/L and their detector was reading between 12 & 14 pCI/L. Customer service told me it was like comparing apples to …

If you see a house listed with their Slough branch, set aside a few quid to slip into Lee Henry's pocket, otherwise you have no chance of getting a property with them. Absolute Sc*mbag