We have been trying to move home, but have been trying to avoid an 8 hour journey to see houses. We were lucky enough with Northwood as Jim was happy enough to do us a video call on FaceTime. Despite it being a very busy day for him, he got to us eventually after normal working hours. He didn’t rush anything and was very chatty and knowledgeable about the whole viewing. Unfortunately the house wasn’t for us, that’s why I haven’t given it 5 stars.