Our situation may have been somewhat unusual due to the way the buyers interacted with us as sellers, but we believe certain aspects of the process could and should have been handled more efficiently and professionally. As first-time buyers, they often approached us directly with important negotiation-related questions far too late in the process—at a point where we had little room to make decisions that would also serve our interests. This, in our view, reflects a lack of guidance and support from the agency, who should have positioned themselves as the buyers’ main point of contact and provided clearer direction throughout the process. In our communication with the agency, we frequently felt dismissed or as if we were an inconvenience. We received responses like, “I didn’t read the email, I just forwarded it to the buyers”—this in reply to important, time-sensitive questions. On other occasions, responses were cold and lacked any real willingness to assist or support us. When we purchased our home through a them six years ago, they explained that they tend to favor buyers, as they are likely to become future clients when it comes time to sell. In hindsight, knowing that our property had changed hands every five years or so over the past 15 years, we should have been more cautious in choosing RJ as our agency. They clearly prioritized the buyers throughout, and we ended up bearing the greatest financial loss in the negotiation.