There were glimmers of hope along the way, but on the whole, not a great experience. When the process started a year ago (I’ve only just exchanged), I was given a very inexperienced estate agent for the first 6 months, who was absolutely terrible and failed to sell my home. One day, I witnessed him trying to “sell” to a client, as I happened to be home. He just stood there hoping for the best. He hardly bothered to even speak to the clients, despite me taking the time to clarify the selling points to him beforehand. I felt like a total guinea pig - despite giving feedback, and requesting an alternative agent, nothing happened. After 6 months of empty promises, he was eventually fired and I was given an alternative agent (Rob from the Catford office) who was fantastic. He sold my property in 2 weeks following the handover. Just a shame that action hadn’t been taken earlier… Fast forward 5 months after a terribly painful process with a prolonged back and forth between the solicitors that Robinson Jackson recommended (AVOID COOK TAYLOR WOODHOUSE AT ALL COSTS), my assigned Progressor, who I found generally helpful, cornered me by telling me that my buyer will pull out unless I commit to moving on her chosen date, regardless of whether my seller for my onward purchase had confirmed or not. Whilst she was generally empathic prior to this, I found this level of customer service disappointing. I felt very alone for the majority of the time from beginning to end, and feel shocked at the high fees incurred, in light of my experience. Despite the many negative moments a long the way, there were glimmers of hope. Thank you to Jamie, Rob, and Mark (Catford office) for making the experience a bit better. Your empathy, experience, attention to detail and reassurance helped.