Hi Victor, thank you for taking the time to leave your review. We're sorry to see your 1-star rating, as providing excellent customer service is very important to us. We believe your review relates to our Caterham Sales Team, so we have passed your feedback on to them for their attention. For any future reviews relating to the Caterham Sales Team, you can post them here: https://g.page/r/CWON0N-OJb-IEBM/review