Hi Nikolett, It appears there has been a misunderstanding. We have already exchanged a few emails between you and my staff regarding your property search. For example, emails in our inbox and sent folder are dated 13th May and 15th May. In the last email we sent to you, we asked which property you were inquiring about, but we haven't received any further reply from you. We have had no further communications from you since then. As an estate agent, this is the best we could do, as applicants typically stop responding to our communications when they have found a property to move into. Therefore, it's perfectly acceptable for us to stop if you left the matter unattended. In fact, if we continued to follow up persistently, some applicants might mistake our efforts as unreasonably desperate for business, which could also be seen as bad customer service. So, we always take a balanced approach in handling customer communications. I'd like to request that you withdraw your review, as it does not accurately reflect how we handle communications with applicants who have left us inquiries. If you are still looking for a property, please get in touch at caterham@martinco.com or follow up on my staff's last email sent to you on 15th May at 11:36 AM.