When we initially moved into this property we had a great agent looking after us called Julie, who was very helpful and quick to respond. On leaving, the agent called Rhys was so hellbent on taking as much deposit as he could that we had to make a literal spreadsheet to demonstrate all the ways they’d tried to snake us out of money. They cited examples of broken furniture/stains etc. that they’d stupidly provided on the initial inventory for us to use as evidence when they tried to take the money as we left. Think they thought they could take advantage of us as we are younger renters. It got so bad we ended up giving up and letting them fleece us (even if it was less than they originally tried to take) but I’ve never seen such an idiotic attempt to take a deposit from someone before - if you’re going to try that, at least avoid sending a high res inventory when people first move in you silly boy.