"Welcome to the worst estate..."

Welcome to the worst estate agent in Wales, possibly the world? Do not bother wasting your time. I made four phone calls and waited for a response that never came. I was even booked in to see a property with no confirmation call which I was told I would receive. Alas, no one called me to confirm. A man called Dan was supposed to call me back on several occassions, but now am of the impression that Dan does not actually exist. Either that or he is hiding in the toilet.