WORST! DON'T TRUST them! Trying to DEDUCT more than 1/3 of your DEPOSIT just for things you haven't done. They are trying to charge me £300 for buying a new mattress at the end the tenancy(even the mattress was OLD one when we moved in), just because of tiny stains(which were hidden under the pillows when they took photos for the inventory check-in) and they did not indicate it in the report. This is just an example and I can provide more details if it helps! This is the most RIDICULOUS thing I've ever heard. NEVER USE or you will LOSE your money!!