I rented a property from belvoir for 1 year. It was a nice house and our property manager Julia was lovely. We informed her about the tap & shower leak and the hole where the heater supposed to go but no repair has been done. We had taken house insurance as well. But we had a small burn on the vinyl flooring which was informed to belvoir on the day it happened. And they took 400 pound from our deposit. Fair enough, no complaints. But when my partner asked for their reference to move to a new house, belvoir showed their nasty behaviour and gave a bad reference so he didn’t get the house. It was clearly unprofessional and if it had costed more they could have taken more money off the deposit but after taking money and insurance this was very much uncalled for.