The whole process was smooth and very responsive.PositiveResponsiveness, Professionalism

Excellent customer service, the estate agent was always in touch quickly over WhatsApp and the room was exactly as advertised.

Sanj was great help organised everything without hesitation and everything asked for was done with great communication. Made me feel really happy and comfortable with my choice and helped me with any enquiries.PositiveResponsiveness

Jovi has been extremely helpful and patient with us all through the experience of looking for a uni house and we are all for grateful for the help he has given us!PositiveResponsiveness, Quality, Professionalism, Value

A very helpful and efficient organisation.

Recently chose to house with Nicholas Humphreys and so far so good. Their team is very understanding and patient with tenants, very polite and reasonable. If you’re a student I’d definitely recommend, saves you a lot of stress.☺️

Worked with the team for a student let, they were super helpful, answered all questions to ensure that the property was ready for move in day. There were a few hurdles to overcome but the team were there for each and every one. Thank you.

I’m giving this company two stars purely because the viewing process was smooth and the representative who showed me around was genuinely lovely and helpful. However, things quickly went downhill after I chose a room and paid a holding deposit. I didn’t hear anything for a month. When I finally followed up via email to find out what was happening, I was suddenly hit with a £700 bill—without explanation or prior communication—and given a deadline at the end of the month to pay it. At that point, I hadn’t even received my tenancy agreement. I informed them of this, and they then sent over the agreement. I asked if I could split the payment over two months, and they refused via email. However, when I called, they were polite and accommodating, saying it would be fine and they'd make a note of it. The situation was resolved, but it made one thing clear: never email this company—they’re rude and unhelpful over email. Later, we experienced several maintenance issues, including a burst pipe that caused a kitchen leak and a broken shower. Our landlady—who isn’t responsible for maintenance—had to step in to push for repairs. While the pipe was fixed quickly, the hole in our kitchen ceiling remained untouched for weeks, which was a problem for her as she’s trying to sell the property. We received no communication about the shower repair either—it was again our landlady who kept us informed. We are supposed to report maintenance issues on Fixflo and our address isn't even on there and it doesn't allow for manual entry. More recently, my flatmate decided to move out and tried to transfer her tenancy to a mutual friend. The company has been completely unresponsive and uncooperative, ignoring multiple emails. As it stands, she may be forced to pay rent for a place she can’t even live in, as she’s no longer a student. Overall, this company has been disorganized, unresponsive, and unnecessarily stressful to deal with. Avoid at all costs.

Rented from this company for a couple of years. Issues were slow to be fixed + plenty of them (no WiFi for months, electrical fire, no shower for over a week, front window broken by gardener with over 2 weeks to fix), communication was difficult beyond belief and basic issues that should be routine such as gardening needed a reminder and even then took upwards of a month to sort out. Could not recommend this branch in particular any less. Save yourself years of stress, never had so many issues renting from a place