Whitstable branch- very unprofessional agents with awful customer service! I made an appointment to view 2 houses, 5minutes before the appointment I called them to check on the house number, and they informed me that both appointments have been cancelled, and that they left me a message. That it is not true, I have not received any voicemail, neither any emails from them. Furthermore, Lucy, one of the sales agents, while talking to me on the phone has not apologised, all she did was just telling me that "it is fine", let's rebook it, which is a joke, I had to travel 30minutes to get to the appointment. Their staff have to get some customer service training to learn how to treat your clients!