Ollie, Ricky and Izzy have been brilliant- one of them always getting back to me in the quickest of turnarounds and dealing with all of the requests I had for them. Polite, friendly, courteous and knowledgeable they all did everything I asked and more. A really good team!! Jade in Sales Progression has been brilliant too- so knowledgeable about the part of the process I knew the least about. There was nothing she didn’t know nor couldn’t advise me on- and her diligence in keeping to all the calls she promised me was incredible. Probably only my view and due to my naivety of the process - but did feel as if she was “default- siding” with the sellers when I raised the one negotiation area (survey issues raised and inventory pricing). I got immediate answers to my proposal, surprising to me that the answer could be offered before speaking to the seller. From that point I dealt directly with the seller regarding everything regarding the survey issues raised and the fix/recompense of. Again, I’m naive to the process and this may be the norm- but friends have told me that the sales Progressor (or similiar role) dealt with all of this for them with an impartial outlook. As I state, I’m unsure of the norm and this is not a complaint, merely an observation and simply the only area for me to comment on in an otherwise brilliant experience!! Thanks all Kier