As a landlord, we found Mann canterbury very difficult to work with. The prices for maintenance were extortionately high and the communication broke down almost completely once they knew we decided to join another agent to manage our property. The branch manager would not handover the paperwork in “good time” to help smooth over this transition process because he just wanted to be difficult. We had work done to our property in August 2022 (contractor organised by the branch manager) and did not get an invoice until May 2023. Some of the charges were incorrect for example Mann had stated they had replaced our kitchen worktop but instead just repaired it and charged us for a new one. We were also quoted £340 for two bathroom basin taps, which costs less than £20. The £180 charge for “servicing” our conservatory door lock was only to oil them as confirmed by our tenant. Work was also done to our property without our authorisation and subsequently charged for it. When we raised this with the portfolio manager, they did not accept responsibility. We have now joined a new agent to manage our property in Canterbury and are much happier. Mann countrywide have let us down completely and would never go back to them under any circumstance and cannot trust them to do right by my property.