Useless staff. We went for a showing 18months ago. They were late. We chose the flat before they arrived. Didn't need them. We get a charge for admin of £550. We've since moved and are waiting on our deposit 1month after the move. The landlord has even gone to them to ask for release of deposit. Each time I call I am transferred then fed a promise. "We'll call you back' 'I'll send you an email right away'. Not one promise followed through. Useless and expensive staff and company.