Do not recommend they did not manage to get me price desired. Very bad experience in Wolverhampton property I tried to sell.

Absolute embarrassment to the

Absolute embarrassment to the industry *Dont listen to instructions from the client, takes 3 weeks to respond to an e-mail (after daily phone calls), is never in the office and it would seem that he is generally "the only personal that can help". The service was far superior before Belvoir got involved, but now Richard Price has left they may as well close up shop - the service is diabolical. Even dis-instructing them to manage my property wasn't accepted the first time and only after numerous requests did they finally accept the notice. Keep well away especially if they try charging 12% management fees!!!

"Absolute embarrassment to the ..."

Absolute embarrassment to the industry *Dont listen to instructions from the client, takes 3 weeks to respond to an e-mail (after daily phone calls), is never in the office and it would seem that he is generally "the only personal that can help". The service was far superior before Belvoir got involved, but now Richard Price has left they may as well close up shop - the service is diabolical. Even dis-instructing them to manage my property wasn't accepted the first time and only after numerous requests did they finally accept the notice. Keep well away especially if they try charging 12% management fees!!!

"Worst company and service..."

Worst company and service ever!!!!! Left with a broken boiler for 3 months! Left with temporary electrical work for more than 6 months with potential fire risk- notified on numerous occasions and never bothered to Chase! Had stress of bailiffs coming to the house because of the landlord with outstanding fines- had to take time out of work to go into the office and sort myself due to Goodchilds not answering the phone. Now we have moved out of the property they are chasing a sum of £100 due to a rent increase we never received! Still not received deposit back after almost a month! This company/staff never answer the phones or even seem bothered by concerns on maintaining a property!!!!! CANNOCK/WOLVERHAMPTON BRANCHES ARE A JOKE!!!!!

Worst company and service

Worst company and service ever!!!!! Left with a broken boiler for 3 months! Left with temporary electrical work for more than 6 months with potential fire risk- notified on numerous occasions and never bothered to Chase! Had stress of bailiffs coming to the house because of the landlord with outstanding fines- had to take time out of work to go into the office and sort myself due to Goodchilds not answering the phone. Now we have moved out of the property they are chasing a sum of £100 due to a rent increase we never received! Still not received deposit back after almost a month! This company/staff never answer the phones or even seem bothered by concerns on maintaining a property!!!!! CANNOCK/WOLVERHAMPTON BRANCHES ARE A JOKE!!!!!

If I could give 0 stars I

If I could give 0 stars I would. I have called probably 100 times in the past few months and not ONCE had a response. Always goes to answer phone.

"They did not put up a To Let..."

They did not put up a To Let board. They did not advertise on the internet until 4 weeks after they had promised to, and then only put up a photo of the outside of the property, despite me chasing them many times and even providing photos myself. They did not make their terms and conditions clear until the tenant was about to move in, when they handed me a contract to sign, by which time it was too late to back out as I could not afford to leave the property empty for another month (it had already been empty for two months). In particular, there was a £1,200 charge if I wished to take over the tenant and manage the property myself at any point in the future, which is something I had always planned to do. The tenancy agreement had grammatical and spelling errors, ie very poor quality. During one month, they accidentally paid me twice, and invoices sometimes had the wrong dates - the invoice for the payment I received in January stated that the payment related to rent for March-April, when it should have been February-March. Again, poor quality. And finally, a lack of goodwill to me as a customer who had paid them a lot of money for doing very little. In October they arranged a gas safety certificate for the property, which cost £66. In November, my rental income had reduced by this amount, but the invoice stated the charge was for the rent guarantee scheme. Considering all the mistakes Goodchilds had made before, I foolishly assumed this was a typo, but not wanting to make a fuss I just let it slide. In January, I was then charged a further £66, the invoice stating it was for the gas certificate. When I challenged them about this I was told that the charge in November was indeed for the rent guarantee scheme - something which I had never intended to take out. I was informed that I should have put it in writing if I didn't want to pay for the rent guarantee scheme and that this was outlined in the contract I had signed 9 months previously, so they were unwilling to refund the money. Considering that I had been paying them £75 per month for 9 months, for basically doing nothing, I had hoped that they would have shown some goodwill and refunded the £66. They stated that they had done nothing wrong and it was entirely my fault for not reading the small print carefully enough. I admit this is true, but would it really have hurt them? I had already paid them £675, and then paid further £1,200 to take over the client, making a total £1,875 for finding a tenant and 'managing' my property for 9 months.