We’re really sorry to see that you felt your experience warranted a 1-star review. We genuinely pride ourselves on providing a high level of customer service, and it’s clear we may have fallen short on this occasion. We would very much like the opportunity to understand what went wrong and put things right. Please could you contact the office at your convenience so we can discuss this further and support you in resolving any issues? Thank you, and we hope to hear from you soon.