I'm consistently surprised by how easy KF&H make property management look. They are not really on top of things, and don't show any professionalism or competence, and it doesn't seem to matter at all! Some observations of my interactions with them as a tenant: Will they reply to you promptly and keep you updated through the tenancy application process? No. Is their portal easy to use and navigate? Not particularly. Will they make you use a referencing company that harvests your data and spams you? Yes. Will they arrange a clear handover and move in process? After you ask twice. Will they even give you the correct keys to the property? Nope. Will they require you to spend your own time cancelling direct debits and setting up standing orders because of changes they decide to make to their systems? Yes. How will they communicate that? By sending emails that look like phishing attempts. Will they notify you of rent increases before they take effect, or will they instead allow you to discover the new amount retrospectively through an arrears notification? Second one. On the plus side, I always get a good laugh out of my interactions with them. Absolute clown show, full marks to all involved.