My experience with this agency was defined by a complete lack of professional communication and conflicting information. After waiting 5 days for a response regarding a viewing, I was forced to contact the office myself to receive any update. Once a viewing was finally scheduled, I was informed by a different staff member that an offer had already been placed via an online viewing. I was told that an in-person viewing would take priority and offered to come in immediately to accommodate this. Despite this urgency, the agency failed to call back as promised. When I followed up the next day, the information provided was entirely inconsistent with the previous day's claims. The lack of transparency and poor administrative coordination makes this agency impossible to work with.