Be very wary of this agency. The vast majority of reviews on here are from those who have only experienced KFH in the "pre-signing of contract" period at which point they are absolutely satisfactory in the service they provide. However, once you have put pen to paper there is a distinct shift in their attitude and willingness to help. Myself and my housemate rented a flat through KFH Belsize Park and had our deposit (over £2000) withheld for 7 weeks after the end of our tenancy, without any information or reasoning. After 7 weeks of us chasing, KFH finally responded saying that the landlord wanted to make a deposit deduction to repair a table (?). When we pointed out that the table was broken at the point of check-in they argued it vehemently but eventually backed down when they realised we weren't easily conned and returned the deposit, albeit 7 weeks later than it should have been returned. An absolute ordeal made of something which should be completely straightforward. Shambolic and negligent. Cue generic response claiming that my feedback is useful and I should contact them to discuss it further...