The only reason I'm not giving a 5 star review is that they had some technical issues with their tenant portal that caused some minor delays. However, these technical issues are not a reflection on the quality of the estate agent we worked with, Randall. He did his absolute best to minimise the effect of these technical issues on our process. He was polite, always available when needed and it felt like he had our best intentions at heart. If you go with KFH, I'd highly recommend asking to work with him.