I have used Belvoir twice in

I have used Belvoir twice in the past, the first time through choice, the second time through necessity. The first time, I chose Belvoir as their office was clean and professional looking, the staff were helpful and friendly. Once I had moved in and paid the very high fees, everything went downhill. The first room I rented was badly maintained. One day in October, the heating stopped working. Winter + England + No Heating was ridiculous. It took 3 months of emailing, and calling them every day and after 3 months, a friend came around and fixed the heating himself. Belvoir did not manage to sent anyone out until late February at which point I told them we had already fixed it ourselves. Not even an apology from Belvoir. The second time I rented with them I was moving out from my partner's to get away. Again, ended up paying stupidly high fees which explains why the office looks good! Again, terrible reply time for any maintenance or to any issue asked of them, but they're happy to demand extra money for every little thing they do. Not to mention when the Landlord took back the house, Belvoir billed me for it! Then also billed me for providing a reference for another property, plus their response time delayed me getting the keys for the new place. Worst experience of my life. They screw their tenants over and then charge them for being screwed over. They promise to contact you and they never do.