Extremely poor communication and organisation. Had to book to see the same flat 3 times! Each rearrangement was made because the agency had failed to turn up at the flat, and they even failed to have the courtesy to call me and leave a message letting me know the booking was cancelled! No emails and no voicemails meant I was left outside the flat waiting for an agent to visit - and I only found out that things weren't going ahead when I called Belvoir myself to ask what was going on! Third time's a charm? Not in my experience with Belvoir - would not recommend.