I lived in a Belvoir flat share for 1 year. When the en suite shower in the room above mine started leaking into my room everytime it was run and my walls were going mouldy they did nothing. They have a high turnover of staff, you will always be dealing with someone new who knows nothing of past complaints and their ethos seems to be - 'do the minimum possible and soak up pressure from tenants asking about repairs so the landlords never hear about it'. Lots of hidden fees and frustrating to deal with. Recommend avoiding if at all possible. Dealing with landlords directly is the future.