When it comes to something convenient for Belvoir, they are very keen that you reply instantly. When you ask them to do something - like update the inventory, or organise a repair - they take months to reply, if they can ever be bothered. Their communication skills are just terrible. They wrote to us accusing us of not having paid a month's rent - then when I checked my bank statement and found that we'd paid it on time as usual, and wrote back to them asking them why they wrongly thought we'd failed to pay our rent, they never responded. The rule is that unless it's a response to something they want you to do - like pay them some extortionate fee - then it takes usually about 4 emails and 3 months to get a response. They also, as with all letting agents, charge ludicrous fees for no good reason. If they could charge an admin fee for allowing you to breathe oxygen on the property, I'm sure they would do. They like to arrange final inspections at times that no-one with a full-time job can make, so they can write what they like in their report. They are a shambles. But if you live in Cambridge, unless you're lucky, if you're renting privately you'll have to deal with one letting agent or another, and I doubt that Belvoir are much worse than any other. They are all middlemen for the international rentier class, trying to leach as much money as possible from both landlord and tenant. But mainly the tenant. I would give them 0 stars if this website allowed me to.