Hi Caley, I'm sorry to hear that you felt you had a negative experience with our team at Belvoir Cambridge. I have investigated your complaints and reviewed our email chain with yourself. Unfortunately for some, property moves fast in Cambridge and it is our duty to present all applications/interest to the Landlord for consideration and it would seem that the landlord had chosen to go with somebody else. I can see that your emails were acknowledged and promptly replied to but our only failings were that we were not able to offer you an appointment slot on your preferred date and time and that we did not research an alternative property for you. We would like to point out that the viewing and application process is standard across the industry so even though you had shown interest and wished to secure the property, until payment and a formal application is put forward, our agents are not able to reserve a property for a potential tenant. We would like to issue a public apology for not offering you to view a alternative property and wish you all the best for the future.