Farcically expensive. For two people to move into a flat costs £500. Therefore, you would hope for the absolute highest quality of service from Belvoir. Instead, when showing us the flat, the agent arrived unable to get into the property as they didn’t actually have a key; we were therefore left to wait four and a half hours while they sorted this. In the meantime, having been told in the first place that they operated a first come first serve basis and that, being the first to view the property, we would be able to take it off the market simply by paying the holding deposit (we checked this fact clearly on the phone), they then announced that this was not how they operated at all. Instead, all the people who had viewings that day were able to provide their details in order for the landlord to decide on the most suitable applicant. As we were becoming by the stage fairly desperate to secure a property, this muddle made the whole process considerably more stressful than necessary. Anyway, by signing a document that looked to have been proof-read by an 8 year old with a short attention span, we secured the property. Then, upon moving in, we found that we had not been provided with enough sets of keys (1 instead of 2 for a 2 bed flat) despite the fact that they had known for several weeks that two people would be living there. Notifying them of this, we were told to bring a receipt for getting a new set of keys cut to the office and we would be refunded. Having done this, we were told this was not in fact the way it worked. Overall we are happy with the property, and when the agent has the property want you don’t have much choice, but Belvoir are definitely not worth the £500 they charge.