"Had seen the property is..."

Had seen the property is question previously on with the Camberley branch, but it was sadly out of our price range. It was reduced in price and we called a matter of hours after this adjustment in price went live on their website. My partner and I were informed that we were the first to show interest since the price had been reduced and as such would be given priority in viewing etc. We were offered an appointment at 5pm the following day and told that this was the absolute earliest possible and that we were the first to view since the price reduction and that the next viewing would not be for another hour so we had time to consider the property and place a holding fee if we wanted it. We arrived slightly early and got out of the car to have a look around the general area. Shortly after 5pm we were, without any introductions, told by an agent to wait in the car as they had to show another interested party around first. When they came out we were then told we had to wait again as another interested party was due to view. Eventually we were allowed in to see the property, only to find the house almost full of people. It appeared that it was more like an open house than us being given priority. We knew at first sight that we would like the property so called to pay the holding deposit over the phone and were informed they had actually received it several hours before our viewing appointment. No apologies were offered, even after we explained we had taken time off work to attend this viewing. We were lied to about everything by several members of staff and offered no appologies when the agents dealing with us and the property were caught out. We have since let a property with another agent in Camberley, who have been extremely helpful and curteous. We would not recommend this agent to anyone.