"Awful service from a frankly..."

Awful service from a frankly rude set of staff. Firstly, when we moved in the toilet seat that was fitted was too small and therefore hanging into the middle of the toilet, when the landlords friend came round to check the property, she even asked why the toilet seat was too small for the toilet. The toilet seat, naturally, snapped after a few days and we emailed 5 times in order to get this problem resolved, but were ignored each time. They then charged us £60 for this after we vacated the property!? Secondly, we were also charged £60 for a hook that has fallen out of the wall and the incompetent person who put it up drilled the holes way too big and did use any plugs!? what do you expect? And still we were charged. After paying £260 with Belvoir to get the flat cleaned in order to meet the check out requirements, they then charged us £120 mysteriously for rubbish left in the flat and then would not tell us what the rubbish was and was extremely patronising on the telephone as if they were laughing at us. They are useless as a letting agent. The staff are rude and incompetent and literally only care about cutting costs and taking you for as much as they can get! Please do not use this letting agent!! Reviews speak volumes and each negative one is saying the same as me. AVOID