As a professional lettings agency belonging to the voluntary Property Ombudsman and a member of NALS (National approved lettings scheme) we endeavour to treat every customer with the utmost respect and courtesy. We take our customer service very seriously. We do also have a complaints procedure that we adhere to rigorously and would welcome the chance to put right any bad feeling the above person may have with ourselves. Please contact us on 01276 482820 so we can have the chance to resolve this issue for you as this is very important to us. Regards