Dear Mr Isaacson, I am aware that your property was managed by a previous franchisee of Belvoir Camberley and the issue you had with the service was in around 2018. Just prior to you changing agent you raised this with the new owner, who had been unaware of the issues previously. We are sorry to hear that you had a bad experience with the previous owner, but would also assure you that this is not something that would happen with our current team. We would always work with Landlords to arrange any works needed as soon as possible, and we do regularly speak to landlords on any maintenance raised. We have in the last few years also implemented an online reporting system for all tenants to report any issues and submit photos 24 hours a day. This system allows us to ensure that an accurate record is held and can be referenced. The log of all these reports is stored and kept for 5 years. This way a full clear report can be provided to landlords with all evidence and recommendations for any works required. I'm sorry and disappointed that you felt you needed to post a negative review after such a long time, especially after the team have worked hard on all the measures that we have put in place over the past few years.