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Martin & Co Bury St Edmunds

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Shit service. I set up a viewing for them a week in advance, just for me to show up and no one be there. When I call Matt Meyer the Negotiator, he tells me that it was taken today. Yet he sent me a confirmation for viewing this morning. They wasted my time, which I took off work and didn't even have the courtesy to inform me. Also if someone was in the process of letting the apartment then why not inform me for proper expectations. I emailed him this and he just ignores it. So they have no regard for ones time, not even enough to apologize. Instead they try to suggest some other apartment that looks like a motel. Do not do business with these people. They're selfish.

Reply from agent

Dear Christian, we are very sorry and disappointed to have let you down on Monday. We strive to maintain our professionalism so when our service falls short of our own expectations, we are forced to review our actions. This is no excuse, but we had terrible problems on Monday with the internet AWS global outage (Amazon Web Services) which affected our online diaries and caused confusion between some of the negotiators. As a result of your complaint, we have reviewed our online diary management and put in new processes to avoid this happening again.

Contact details
Sales Phone:

01284 701511

Opening hours

Unknown

Address

Crescent House 28 Angel Hill, Bury St Edmunds, Suffolk, IP33 1UZ, East of England, UK, IP33

About

Located in the heart of Bury St Edmunds, we offer comprehensive property services including house sales, lettings, and property management and are proud to support buyers, tenants and investors across our local communities. Managing Directors and husband and wife team John Rushman & Linda Leong-Son, have owned Martin & Co Bury St Edmunds since 2004. As a landlord himself, John has first-hand experience of the property industry and along with his team, provides professional advice on all property matters, whilst ensuring everyone receives excellent first class service. As a team, we recognise the very varied needs of our landlords, tenants, sellers and buyers, and deliver a friendly and helpful approach that is tailor-made to suit every one of their needs. Bury St Edmunds is a popular area to live with many retail outlets, cafes, bars and restaurants. Whether you're looking to sell your home, purchasing your next property, or you're looking for an investment opportunity, please do get in touch with a member of our dedicated team. For all property enquiries or to arrange a valuation please call Martin & Co Bury St Edmunds on 01284 701511

Our team

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