I recently had an issue with my boiler that took some time to be resolved, but I truly want to thank Leanne for her patience, kindness and professionalism. She was always polite, responsive, and genuinely tried to help, even when the situation was difficult. In the end, everything was fixed and I really appreciate her support throughout the whole process. It means a lot to deal with someone who cares and communicates with respect. Highly recommend Nicholas Humphreys, especially Leanne – thank you again for your help!