I cannot stress enough how terrible my experience was with this letting agent company. Their customer service is not just poor, it’s practically non-existent. They don’t respond to emails or calls in a timely manner, and when they do, they provide no real answers, just empty promises. It feels like you’re chasing them for basic assistance, and when you do manage to get hold of someone, they’re either dismissive or downright rude. The worst part? They seem to thrive on exploiting people, especially when it comes to taking your hard-earned money. They charge exorbitant fees for even the smallest things, like administrative charges that don’t seem to have any justification. They’ve got a knack for finding ways to take your money at every turn. For example, they constantly hound tenants with ridiculous “cleaning fees” or “maintenance costs,” and when you ask for any proof or breakdown, they either refuse to provide it or give you vague, evasive answers. But what really takes the cake is how they accuse tenants of damaging property without any proof. After I moved out, they claimed that I had damaged various items in the property. When I asked for evidence—photos, repair reports, anything—they couldn’t provide a single shred of proof. They simply pointed to things that were already worn or damaged before I moved in and insisted I was responsible for them. They didn’t even take the time to carry out a proper check-out inspection with me or provide a clear inventory when I moved in. It’s just their way of pocketing more money, and I felt completely powerless to dispute it. It’s incredibly frustrating, and I honestly feel like I’ve been scammed. They don’t care about the people renting from them—only how much they can get away with charging. Do yourself a favor and avoid this company at all costs. There are plenty of other letting agents out there who actually value their tenants and offer transparent, fair service. This one is just in it for the money, and it shows in every interaction.