I am sorry you feel the property you recently vacated was not well maintained, however looking at reports made to us we have carried out various works during your tenancy and these were looked at and dealt with in a reasonable time frame. As for members of staff being arrogant and rude you should have raised any concerns with myself or one of the Directors, as I know that sometimes staff deal with unacceptable conversations and they are polite and professional at all times. Also if part of your review is in connection with your recent move out inspection, the correct procedures in connection with the condition of the property are being dealt with in accordance with the Deposit Protection Scheme, therefore you will have the opportunity to comment on the evidence we will present to them. Andrew - Lettings Manager