I had a generally positive experience renting through Frost, with Katie as my main point of contact. She was knowledgeable, responsive, and ensured the rental process moved along efficiently. I appreciated her prompt communication and attention to detail throughout the tenancy. There was an early point in the process where I reconsidered my initial choice after viewing another Frost property that better suited my daily childcare logistics. When I raised this with Katie, she was clear about the landlord's commitment and the need for a timely decision due to other interest in the property. While the conversation felt somewhat brisk at the time, I understand the pressures involved in managing multiple applicants and properties. Once the tenancy was confirmed, Katie remained professional and helpful, and I had no issues during my time at the property. Overall, I found her to be effective and capable in her role.