I have been a tenant with Romans for five years, and I truly hope to stay with them or, if I win the lottery, buy a property through them. What I’m trying to say is that this estate agent is exceptional. They are reliable, understanding, and professional. There was a technical issue with my payment, and instead of treating me like I hadn’t paid my rent, they worked with me to resolve.There was only compassion and kindness. In any case, my situation was handled with grace and empathy. Thank you, Kaitlyn Young. You are exactly where you need to be, and your positive energy is truly a great fit for your role. Keep shining – it’s a great look!