We have received an exceptionally poor service, it has been near impossible to speak to anyone in your office and despite paying a premium for the management of our property, we have not received a level acceptable from an established estate letting agent. All quotes we have received for any works required on the property have been inflated and exaggerated with no offer of a competitive quote. When we asked for an explanation for this we were told to organise it ourselves. .. This is totally unacceptable. We have organised works and replacements which were substantially lower but with the same quality and guarantee. The rent has been withheld even though the tenant paid it two weeks prior without an explanation, all phone calls are not answered and no reply from e-mails. I am extremely disappointed with the service from the Burnham office and I shall be making a formal complaint to the ombudsman as well as looking into cancelling our contract unless a satisfactory explanation is received.NegativeResponsiveness, Quality, Professionalism, Value