Rang up on spec re a letting. Briefest of details asked for. Employee hung up when she'd made her mind up I couldn't meet the criteria. Rang again. She said "I don't know what happened there". And after informing me what I'd need to do before I could even get close to renting a pokey flat in Slough, again she hung up. No goodbye, no have a nice day. Nothing. Simply hung up. Politeness??? I wouldn't be surprised if they charge a fee for that also.