Absolutely HORRIBLE estate agent. The property we rented from them had paper thin ceilings so we could hear every footstep the neighbour upstairs was making, kid running etc... The estate agent failed to mention this at check-in even if the estate agent knew about the issue, issue that made out stay there a nightmare. They claimed a professional cleaning was made at the property before we moved in but found dirty curtains, oily extractor Fan and rubbish under the sofa, absolute disgrace. Now at check-out, they are claiming almost £300 pounds in cleaning costs, when the property has been returned in a cleaner state than when we found it. Complete crooks with which I will NEVER deal again.