Absolutely horrible experience! 1) The flat was not professionally cleaned when we moved in, so I had to clean it myself for a week! 2) The agency did not bother passing my contact details to the property management company during a year of tenancy, therefore I have never received any correspondence regarding any change of gate and door codes. As a result, have been locked out of my own building and flat quite a few times with my little 3 year old child. 3) We have been forced to pay a water bill that did not belong to us, as we have not even lived there at that time. 4) We have been forced to pay a water bill that was not even on our name IMMEDIATELY. The agent came over to the property telling us to pay the bill, which made us feel extremely uncomfortable. 5) They have failed to let us know that the bikes and pushchair storage was being cleared out, and as a result of their in professionalism, we have lost our child’s £1400 pushchair. Very very very poor service.